TERMS & CONDITIONS of BUSINESS

“The Tap Factory” is a trading style and registered trademark of CARYSIL PRODUCTS LTD. The following terms and conditions apply between yourself and CARYSIL PRODUCTS LTD, The placement of an order on The Tap Factory website indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use.

PLEASE DO NOT ARRANGE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED TO AVOID UNNECESSARY COSTS.

1. Quality of Items

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide. We always make an effort to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources before placing an order.

Please note that while trying to reproduce the colours of the products correctly slight variations may occur due to the print and photography and screen resolution variations, if there are any severe issues regarding colour/quality of items please contact us immediately.
Certain products may need some adjustment to suit specific requirements, (e.g. pipe work, space constraints and designs). Adjustments of this kind are carried out at the customers’ own risk, and as such the product guarantee can become invalid.

2. Purchase Agreement

To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these conditions.
The Tap Factory website is an e-commerce company and therefore note that we do not accept collections or returns in person to our warehouse.
By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. CARYSIL PRODUCTS LTD reserves the right, at any time, to update these terms of use.

Upon your order being accepted and dispatched (and not before) a contract is formed between CARYSIL PRODUCTS LTD and you. A contract is not formed upon payment to Carysil Ltd, nor when you receive an email from Carysil Ltd acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by CARYSIL PRODUCTS LTD or may be cancelled by you. Any further communication concerning your order is simply to update you with information, that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. CARYSIL PRODUCTS LTD reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.
When saving and accessing order agreements, we store the contracts content and send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times.

3. Pricing of Goods

CARYSIL PRODUCTS LTD has the right to make adjustments to the price to take into account of any increase in our supplier’s prices. We may also alter prices based upon the imposition of any taxes or duties, if a price published for the goods is wrong whether or not the order has been confirmed. Any price changes will be advised and agreed prior to accepting your order. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD,PAYPAL, and MAESTRO. We also offer Opayo as a way to pay for goods on our website. On the order you must provide us with your exact billing address and telephone number – the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.

PLEASE NOTE: We only accept Debit/Credit card payments from cards registered to an address within the UK.

Trading price
Prices may be rounded to the nearest pound for appearance purposes. However, all prices will be fully detailed (including pence) in your shopping basket and in the checkout process. If you have a trade account with us then prices will show your trade discount excluding VAT. Please note your order will be billed inclusive of VAT. VAT will be taken up front and is the trade account holder’s responsibility to claim back.

4. Delivery Agreement

We aim to deliver most products within 2-3 working days if possible. However, some ordered items might take longer. Please note that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. All orders must be delivered within 28 days.

We use DPD Worldwide as our courier and have a good track record with them. However, please be aware that during the Christmas holiday period deliveries may take longer due to an increase in general postage across the country.

CARYSIL PRODUCTS LTD strongly advises you do not book your plumber/professional or begin any preliminary work until full receipt of your goods. If an order cannot be successfully completed due to the purchaser being unable to accept the goods on the date agreed, a redelivery charge may be applicable. This cost would then be borne by the purchaser.

If goods are ordered over the weekend or on a bank holiday, the order date is taken as the following working day for delivery purposes. (If an order is placed after 2pm on a Friday the order will be dispatched the following working day, which would be Monday.) If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.
After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt, please contact our sales department immediately as post delivery changes take time and can be an inconvenience to you.

Please ensure that all goods are checked and we ask that any problems be reported immediately so that it may be remedied, provided you have notified us of a problem with the goods within 28 days of the date of delivery, then we will (subject to stock availability) make good any shortage, and replace or repair any damaged items.

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

5. Returns Policy

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order.

Clearance Items
Are Sold as Seen We make sure that the grading and condition of all products are listed and any faults or damage are described and also photographed in each product listing, please make sure you are aware of this before purchasing as we cannot accept any returns unless:

Eligibility for a Refund
Refund requests will only be considered under the following circumstances:
1. Non-Delivery: If your order has not been delivered within the expected timeframe.
2. Wrong Item Received: If the item delivered is different from what was ordered.
3. Item Discrepancy: If the delivered item significantly differs from its description on our website.

Refund Request Process
• To request a refund, customers must submit a written request via email to sales@thetapfactory.com  within 28 days of receiving the order.
• The request should include:
       Order number
       A detailed explanation of the issue
       Clear photos (if applicable) to support the claim
• Each request will be reviewed, and approval will be granted at our discretion based on the circumstances.

Refund Approval & Processing
• Once a refund request is approved, we will process the refund within 5-7 business days, using the original payment method.
• If a refund is not approved, we will communicate the reason for the denial.

Additional Information
• Refunds are not applicable for reasons beyond our control, such as change of mind or incorrect address provided by the customer.
• We reserve the right to request the return of the item before issuing a refund (if applicable).
If you have any questions, please contact us at sales@thetapfactory.com

6. Ownership of Goods

All items will remain the property of CARYSIL PRODUCTS LTD untill we have received your payment in full. We will issue you with an invoice once we have dispatched the goods to you, this can usually be found with the item upon delivery and also via email. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

7. Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to CARYSIL PRODUCTS LTD. All rights are reserved save as set out below. Use of materials on this site, including reproduction, modification, distribution, or republication is strictly prohibited.
Addition to Copyright

The content solely owned by CARYSIL PRODUCTS LTD may not be at all copied or reproduced in any means or form without written consent. If any of the media owned by CARYSIL PRODUCTS LTD is imitated, reproduced, republished online or referenced without consent for personal financial use or other uses apart from placing an order with us, it will result in legal action.

Carysil Ltd may pursue any persons or business that breaches the above terms.

Our Contact Details:
CARYSIL PRODUCTS LTD 
Ground Floor Lower Washford Mill,
Mill Street, Congleton, Cheshire,
CW12 2AD, United Kingdom
sales@thetapfactory.com

Call Centre Opening Times
Mon – Fri / 10am – 4pm
Telephone : 03333 660 403