Unfortunately we only deliver to the UK mainland at present.
A: Once you have placed your order you will receive an automated e-mail to confirm receipt.When the order is being process you will receive another e-mail to advise of your order number and planned delivery week.
A: The Tap Factory instant hot water tap models do not dispense water at 100˚C, which for us, is good thing as it makes our instant hot tap sets NHBC complaint and allows us to save you the end user the cost of pressurising steam back to liquid state, as you know 100˚C means the water is no longer in liquid state it becomes a gas. You don’t really need water at 100˚C for most domestic uses. A maximum temperature of 98˚C is perfectly hot enough for the vast majority of applications, including filling saucepans and making tea. Just below boiling is always best for brewing coffee and delicate herbal teas. Chamomile, white teas and green teas are made optimally with 70 ˚C water. The clever digital display on The Tap Factory Tank allows you to select your preferred temperature setting.
Our guarantee covers all of our products and covers any defects relating to manufacture.
Warranty is product specific and ranges from 1-10 years
A: Once the order has been placed it will be dispatched on the next woring day by 2pm – amendments or cancellations must be prior to dispatch.
A: Please advise of any damages as soon as possible and supply photographs to show the damage to technical@@thetapfactory.com
A: Please ensure you measure before ordering to ensure it will fit. There will be a returns and cancellation charge if items need to be restocked.
A: To make changes, please e-mail us on firstname.lastname@example.org and we will try and make the changes. However if the order has been dispatched there is no way to change it.
A: All images are for illustration purposes only. As some pieces are individually manufactured there is a slight chance they could look slightly different to any images seen on your screen, as every screen looks slightly different.