Unfortunately we only deliver to the UK mainland at present.
A: Once you have placed your order you will receive an automated e-mail to confirm receipt.When the order is being process you will receive another e-mail to advise of your order number and planned delivery week.
Our guarantee covers all of our products and covers any defects relating to manufacture.
Warranty is product specific and ranges from 1-10 years
A: The price you see includes FREE standard UK Mainland delivery.
A: Once the order has been placed it will be dispatched on the next woring day by 2pm – amendments or cancellations must be prior to dispatch.
A: Please advise of any damages as soon as possible and supply photographs to show the damage to technical@@thetapfactory.com
A: Please ensure you measure before ordering to ensure it will fit. There will be a returns and cancellation charge if items need to be restocked.
A: We will always try and deliver the furniture on time, however in some cases we cannot predict any delays beyond our control. Should your order be overdue, please give us a quick nudge on technical@@thetapfactory.com and we will look into the matter.
A: To make changes, please e-mail us on email@example.com and we will try and make the changes. However if the order has been dispatched there is no way to change it.
A: All images are for illustration purposes only. As some pieces are individually manufactured there is a slight chance they could look slightly different to any images seen on your screen, as every screen looks slightly different.