FAQ Topics
Shop
Q: What countries do you deliver to?
Unfortunately we only deliver to the UK mainland at present.
Q: How do I know my order has been received?
A: Once you have placed your order you will receive an automated e-mail to confirm receipt.When the order is being process you will receive another e-mail to advise of your order number and planned delivery week.
Q: Is the water literally boiling?
A: The Tap Factory instant hot water tap models do not dispense water at 100˚C, which for us, is good thing as it makes our instant hot tap sets NHBC complaint and allows us to save you the end user the cost of pressurising steam back to liquid state, as you know 100˚C means the water is no longer in liquid state it becomes a gas. You don’t really need water at 100˚C for most domestic uses. A maximum temperature of 98˚C is perfectly hot enough for the vast majority of applications, including filling saucepans and making tea. Just below boiling is always best for brewing coffee and delicate herbal teas. Chamomile, white teas and green teas are made optimally with 70 ˚C water. The clever digital display on The Tap Factory Tank allows you to select your preferred temperature setting.
Q: How long is you warranty?
Our guarantee covers all of our products and covers any defects relating to manufacture.
Warranty is product specific and ranges from 1-10 years
Q: Can I cancel my order?
A: Once the order has been placed it will be dispatched on the next woring day by 2pm – amendments or cancellations must be prior to dispatch.
Q: I have discovered some damage on my order?
A: Please advise of any damages as soon as possible and supply photographs to show the damage to technical@@thetapfactory.com
Q: The product doesn’t fit?
A: Please ensure you measure before ordering to ensure it will fit. There will be a returns and cancellation charge if items need to be restocked.
Q: Can I make changes to my order?
A: To make changes, please e-mail us on sales@thetapfactory.com and we will try and make the changes. However if the order has been dispatched there is no way to change it.
Q: My items looks different?
A: All images are for illustration purposes only. As some pieces are individually manufactured there is a slight chance they could look slightly different to any images seen on your screen, as every screen looks slightly different.
Technical
Q. Can I get replacement parts if required?
A. Yes we have a Spares section HERE or if you are having problems locating a certain part please call us on : 03333 660 403.
Q. Can I get technical drawings showing dimensions?
A. YES. If you visit ABOUT then select BROCHURES AND MANUALS you can view or download our Technical Manual. Alternatively, each product has a technical drawing attached.
Q. Can I buy a choice of coloured handles for the Vibrance tap ranges?
A. YES. If you visit our ACCESSORIES AND SPARES the additional handles can be purchased.
Q. Can we get some of our own items electroplated to match our taps?
A. Whilst we offer a plating service each requirement will need to be discussed with us over the telephone. Different materials may differ slightly in colour when plated. This is part of the process however it will help to get a co ordinated look for flush buttons, cupboard handles and toilet seat hinges. Electroplated finishes are generally not as hardwearing as the factory PVD finishes.
Q: I have discovered some damage on my order?
A: If by chance you discover a problem with your order please advise of any damages as soon as possible and supply photographs to show the damage to technical@thetapfactory.com
Q. My thermostatic shower handle has become stiff to turn?
A. If your shower starts to fluctuate in temperature or becomes stiff to operate the cause will be a build up of limescale deposits. The thermostatic cartridge will either need servicing and cleaning or a replacement can be purchased on the ACCESSORIES & SPARES section. Limescale is beyond the manufacturers control and is present in your water supply. Hard water areas are more susceptible to chalky lime scale problems.
Q. How often do I need to replace my water filter cartridge?
A. The K2H2O mains water filter has a high capacity cartridge that can process 30,000 litres of water before it requires changing. If it is used in conjunction with an instant boiling water tap, then it will require changing every 6 months, this is to protect the internal sensors of the tank from limescale build up. If it is used on a conventional kitchen tap then it could be changed annually. Replacement cartridges can be ordered from your supplying dealer or by clicking KITCHEN MIXER TAPS and then TAP WATER FILTERS.
Delivery
Q: What countries do you deliver to?
Unfortunately we only deliver to the UK mainland at present.
Q: How much is your delivery charge?
A: The price you see includes FREE standard UK Mainland delivery.
Q: How do I know my order has been received?
A: Once you have placed your order you will receive an automated e-mail to confirm receipt. When the order is being process you will receive another e-mail to advise of your order number and planned delivery week.
Q: Where is my order?
A: We will always try and deliver the furniture on time, however in some cases we cannot predict any delays beyond our control. Should your order be overdue, please give us a quick nudge on technical@thetapfactory.com and we will look into the matter.
Q: Can I make changes to my order?
A: To make changes, please e-mail us on sales@thetapfactory.com and we will try and make the changes. However if the order has been disputed there is no way to change it.
Q: Can I cancel my order?
A: Once the order has been placed you have 48 hours to change your mind and cancel the order.
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